For Invoices

  • No refunds
  • No exchanges on altered or sale goods
  • No cheques without prior arrangements
  • Alterations on goods older than one month will be charged for
  • Acceptance of goods upon delivery or purchase thereof shall be deemed proof of your agreement of these terms and conditions

For special orders…

  • New fabric requires new quote
  • We require a non-refundable payment of 50% of the total value
  • Please be aware that all special orders will take 2-3 weeks to complete, once the initial 50% deposit has been received and the new fabric has been selected.
  • In instances where the discussed fabric is not available; alternatives swatches will be sent from which you can make a selection
  • No credit notes or exchanges on special ordered garments
  • Alterations on goods older than one month will be charged for
  • Acceptance of goods upon delivery or purchase thereof shall be deemed proof of your agreement to these terms and conditions
  • Garments will only be ready for collection once the balance of payment has reflected in our account

By Appointment…

If you wish to proceed with the garment, we require an upfront non-refundable payment of 50% of the total value.

There is a “First Consultation Fee” that will be included in the final price of the outfit should you wish to proceed. Any subsequent consultations about style/design and at your request will be charged at a rate, per hour, similarly, any change in fabrication or rating will be added to the price originally quoted. 

Any and all fabrics, beads, ribbons, etc. will be purchased at this point. We will discuss a deadline for the finished garment and schedule fittings accordingly, It is important you are satisfied so please make sure you are happy at every fitting and make aware of any queries or alterations you require.  

We require payment in full following the final fitting and before you may collect the garment.

Any courier requirements will be at your own expense. 

Please consult with us in advance should you require us to help dress you on the day and this fee can be included in the initial quotation. 

One final cautionary note regarding the look of the finished garment – unfortunately, we can never produce your creation as it appears in your mind, but we will try to make your wish a reality.

In anticipation of making you something beautiful …

Malcolm, Christiaan, and Team